Terms and Conditions

General Terms

Welcome to the enziodesigns.co.uk website terms and conditions for use.  By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms, conditions and disclaimers contained in this notice.  All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.
 
Owners

This site is owned and operated by Enzio Designs Limited (referred to as “Enzio Designs, we, our, us”).  Registered office: 24-28 Copy Nook, Blackburn, Lancashire, BB1 3AN. Registered number: 6211781 (England and Wales).

Amendments

We aim to constantly improve and develop the Enzio Designs Website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
  • Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
  • Alter or extend promotions at any time.

Before you place an order, if you have any questions relating to these terms and conditions please contact the Enzio Designs Sales Department on 01254 677999 (during office opening hours) or email us at sales@enziodesigns.co.uk

Contractual Capacity

In order to be eligible to enter into a contract with us to purchase goods through the website you must provide the required information including your real name, payment details including your card address,  your delivery address if different from your card address, e-mail address and telephone number and must be over the age of 18.

Accuracy of content

Enzio Designs has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of V.A.T.  Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Colours And Finishes

Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Exact colour swatches can be seen in store.

Size And Description Of Product

All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers' information. Products are manufactured to perform within the appropriate industry measurement tolerances.

Variation In Product Specification

Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.
 
Our Agreement

We will acknowledge receipt of your order(s) as soon as possible by e-mail. A binding Agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order(s).

Delivery & Access Details

Our delivery service is offered within Mainland UK only. Charges for deliveries outside the UK Mainland are available on request.  We only deliver to the first floor of any house/apartment, except when arranged separately at time of order which may incur an additional charge. Please note delivery may not be possible in more remote areas of Mainland UK. If you believe your delivery address is outside of the Mainland UK then please contact us before you attempt to place an order.

Additional charges will be applied to the following postcodes:

Scottish Remote & Offshore Islands 

IV - all postcodes,

KW1-14, PA34,

PA37-39 

PH19-40, PH49-50

PH41 Sector 4

Isle of Wight (PO30-41), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.

For further details, please contact the Enzio Designs Sales Department on 01254 677999 (during office opening hours) or email us at sales@enziodesigns.co.uk

We only deliver Monday to Friday, excluding Public and Bank Holidays.

If you are out when we attempt delivery, a second delivery will be made at no extra charge except with large items of Furniture that are not delivered with a courier, the delivery cost will be deducted and another delivery charge will be payable before we can re-arrange delivery. If you decide to cancel the order instead of having your order re-delivered then the initial delivery charge will be deducted from your refund as this service has already taken place.

You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.  Any refunds due to access and/or size issues will result in the delivery fee deducted.

For security reasons we need to see your payment card and a signature is required on delivery.

Finally, we work hard to keep our delivery promises. However, delays can occur that are outside our control.  Enzio Designs will not be liable for any late or missed delivery.

Split Deliveries

Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted.  We may need to make more than one delivery to you. This is particularly the case where the product is behind dispatched directly from the Supplier on special transport.  If you request a split delivery, this additional service will be subject to a further carriage charge.

Storage

Unfortunately we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.

Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case we cannot guarantee immediate product availability when you are ready to take the order.

This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated by a 'not before by date' at the point of order, as printed on your order.

Disposal Of Old Furniture

We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot guarantee a loan piece of furniture.

Risk and Title

Ownership of products will pass to you on delivery.

Product Damage or Loss

You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.

Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.

On Assembly

Some of our products will require assembly.

Please follow the assembly instructions. There will be no refunds or replacements for incorrect installation or assembly.  

If you experience any other problems whilst assembling your product please contact our customer services team on 01254 677999.

Refund Policy

For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 7 working days of receiving of the goods.

If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

If you cancel your order once the goods have been processed for delivery or it has been delivered, you must not use the goods.  The goods must be returned to us within 14 days of receipt. The cost of delivery will not be refunded as this is a service that has been carried out on our part and a collection charge will apply the collection cost will be provided upon request.

If the Goods are returned for any other reasons than being defective then you will be obliged to pay for the cost of returning the Goods to us.  It is your responsibility to return the items to our delivery point in good condition and with the original packaging, however with larger items Enzio Designs recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a collection charge will apply the collection cost will be provided upon request.

We do not accept responsibility for items lost or damaged in transit back to us.  If returning your purchase by mail we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process a refund without these.

Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty whereby the fault was not discoverable prior to assembly.

If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

We will usually process the refund due to you as soon as possible and, in any case within 30 days of the refund being accepted and the product being received by us and provided that the goods are returned by you and received by us as mentioned above.
 
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit

If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

We reserve the right to refuse a refund on any item if the above conditions have not been met.

Clearance items that are sold as seen are not covered by any guarantee.

Please note that this returns & refunds policy does not apply to business customers.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on personalised or made-to-measure items. 

For reasons of hygiene, we cannot refund or exchange: mattresses, mattress toppers, duvets, pillows or sofa beds once they have been opened, unless they are faulty.

Cancellations by Enzio Designs

We reserve the right not to accept an order if:

  • We do not have the stock to fulfil the order
  • If we are unable to deliver the product to your area
  • If an item was incorrectly priced or described on the website
  • If your payment was not authorised
  • If you have not complied with our terms and conditions of sale

Enzio Designs will not be obliged to offer any compensation for disappointment suffered.

If an order is cancelled by Enzio Designs, any payments made to us will be refunded within 30 days of the cancellation.

Vouchers

Voucher and voucher codes cannot be used in conjunction with any other offer, not transferable or exchangeable for cash, may be subject to promotion specific terms, conditions and validity periods.  We reserve the right to restrict their use against certain products,  we reserve the right to amend or cancel the promotion without notice, limited to one voucher per transaction, minimum order value must be met and excludes delivery.  When purchasing in-store voucher must be presented prior to order, Enzio Designs cannot be held responsible for incorrect information presented on third party websites promoting our vouchers or voucher codes.

Guarantee

All goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.

Extended warranties

These may be purchased separately to further protect your investment.

General care

The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed.

Link to Third Party Websites

The website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Damage to your computer

Enzio Designs makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website will not affect your computer. Enzio Designs recommends that you purchase the right firewall and anti virus software to use this and other websites and screen out anything that may damage it. Enzio Designs shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensor's. You are permitted to use this material only as expressly authorised by Enzio Designs.  You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

Enzio Designs shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Disclaimers

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Enzio Designs will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Enzio Designs make no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these terms and conditions shall be construed so as to exclude or limit the liability of Enzio Designs for death or personal injury as a result of the negligence of Enzio Designs, or that of their employees or agents.

Limitations

You are prevented from using the Website for any of the following purposes:

Distribution of material that may be viewed as unlawful, harassing, libellous, abusive, threatening, harmful, vulgar or obscene.

Transmitting material that may encourage conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gain access to other computer systems without authorisation.

Interfering with other people’s use of the Website.

Breaching any laws regarding the use of public telecommunications networks Tampering or disrupting networks connected to the Website.

Making, transmitting or storing electronic copies of materials protected by copyright within the Website without the permission of the owner. A Share And Sons Ltd reserves the right to refuse to remove or amend material already posted on the Website.

You agree to indemnify and hold Enzio Designs and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Enzio Designs arising out of any breach by you of these terms and conditions, or other liabilities arising out of your use of this Website. The Website is provided by Enzio Designs without any warranties or guarantees and you must bear the risks associated with use of the Internet.

The Website may provide content from other Internet sites or resources and while Enzio Designs tries to ensure that this content is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Enzio Designs will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If Enzio Designs is informed of any inaccuracies on the Website they will attempt to correct the inaccuracies as soon as they reasonably can.

In particular we disclaim all liabilities in connection with:

Incompatibility of the Website with any of your equipment, software or telecommunications links.

Technical problems including errors or interruptions of the Website.

Unsuitability, unreliability or inaccuracy of the Website.

Inadequacy of the Website to meet your requirements

Complaints Procedure

In the unlikely event you wish to make a complaint please contact us via email at complaints@enziodesigns.co.uk

We shall make a full investigation of your complaint and will aim to contact you within five working days of receipt of your email.

This guarantee is in addition to any terms and conditions implied by law and nothing in these terms affects your statutory rights.