FAQ's
Q. How long has Enzio Designs been established?
A. Enzio Designs first opened in 1979. Since then we have grown considerably, creating an expanded retail store & online presence. We are now one of the largest family-owned Furniture Retail companies in Lancashire.
Q. Do you have a showroom?
We have a showroom in Blackburn, Lancashire where we showcase many of the items you see on the website & more. Our opening hours are Monday to Saturday 10am - 6.30pm and Sunday 11pm - 5pm.
Q. Can I order over the phone?
A. Yes. Call us on 01254 677999. Monday to Saturday 10am - 6.30pm and Sunday 11pm - 5pm.
Q. Can I collect from store?
A. Yes. We offer our customers the choice to collect from our store or have the goods delivered to you. Once your goods are in stock, we will contact you to arrange a date for your collection. Goods will either have to be collected from our showroom or our 160,000sqft warehouse (located in Nelson) depending on the type/size of the product.
Q. Can you tell me the availability of a specific item?
A. Lead times on out-of-stock items may be listed on the product's page. Please be aware that this information changes daily. Enzio Designs cannot be held responsible for delays beyond our control. We will inform you as soon as we become aware of any changes in the time original given when you placed your order. For more information, contact us by e-mail or call 01254 677999 for further assistance.
Q. What happens if I am out when you deliver?
As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre and a second delivery will be attempted at no extra cost. If second delivery fails goods can be collected from the couriers local depot. This only applies to items sent with a third party courier.
When items are dispatched with our own delivery team, if delivery is missed there will be an additional charge to arrange second delivery.
Q. Can I nominate a day or time for delivery?
A. We aim to complete your order as swiftly as possible, usually no later than 7 days after it becomes available. We would appreciate you accepting delivery on the same basis.
When you order your furniture, we will give you an estimated delivery date. When your goods have been received at our local distribution centre, our Delivery Service team will contact you to confirm the day they deliver to your area.
Q. I live on a narrow street and parking can be a problem, will you still be able to deliver?
A. Our carriers use large (sometimes articulated) lorries for delivery so please state all street or parking restrictions when placing your order so we can plan your delivery accordingly.
Q. What if my furniture does not fit?
A. When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. Click here for our Online Measuring Guide. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. E-mail us or phone 01254 677999 for further assistance.
Q. What methods of payment do you accept?
A. VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.
You can also pay by cheque or BACS – call us to reserve the products, once the payment has been cleared we can make arrangements for your delivery.
Q. What if I wish to cancel my order before delivery?
A: Items from Stock.
If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time before the goods have been processed for delivery. All you need is to notify us in writing or by e-mailing us. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
Bespoke Items or Special Orders.
If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. You will only receive a full refund if the manufacturing process of those goods has not yet began, if the goods are in the process of manufacture, we regret to advise you that the goods then cannot be cancelled.
Q. What if I don’t like it after it’s been delivered?
A. In the unfortunate event that you are unhappy with the goods, you have 7 working days from receipt of your furniture in which to inform us in writing that you do not want to keep the goods. As most of the goods are delivered direct from our suppliers or a Furniture Courier, the goods cannot be returned in the same way. It is your responsibility to return the items to our delivery point in good condition and with the original packaging, however with larger items Enzio Designs recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge will be made to cover the cost of collecting the items.
Q. What do I do if my furniture arrives damaged?
A. Naturally we aim to deliver all our furniture in the best condition. If you unwrap your goods and find any damages, please notify us immediately either in writing or email and we will arrange for the item to be replaced or refunded.
Your statutory rights are not affected
If you still have any unanswered questions, please do not hesitate to e-mail us at sales@enziodesigns.co.uk You can call us on 01254 677999 or you can click here for Live Chat (Monday to Saturday 10am - 6.30pm or Sunday 11pm - 5pm).
Showroom Address:
Enzio Designs Ltd, 22-28 Copy Nook, Blackburn, Lancashire, BB1 3AN.
Store Opening Hours
Monday - Saturday 10am-6.30pm
Sunday 11am-5pm